Terms and conditions
Please note: The English translation of the Blacklane Terms and Conditions is provided for the convenience of our non German-speaking customers. Regardless of this, only the original German-language version is legally binding.
Blacklane GmbH, Feurigstraße 59, 10827 Berlin (hereinafter referred to as “Blacklane”) enables its Users to book travel services over its online platform, through the association with other online platforms, as well as through the applications for mobile devices (“Apps”, all products together, “BL Tools”). The service of Blacklane is made up only by the arrangement of an entitlement to carriage for a User over a transportation service provider (“TSP”) as an intermediate, and not in the provision of the travel service itself.
These Terms and Conditions (hereinafter referred to as “Terms”) are part of every agreement between Users with the arrangement of a travel service by Blacklane. They also describe in detail the travel services which are offered through the direct entitlement created by Blacklane between the User and the TSP.
Deviations from the User Terms, even in the case of letters of confirmation and unreserved services, are hereby rejected. Only if the management of Blacklane has expressly agreed in writing, does this not apply.
2. CONTRACTUAL RELATIONSHIP AND CONCLUSION OF CONTRACT
2.1 CONTRACTUAL RELATIONSHIP
Blacklane provides the travel services presented by the BL Tools neither itself nor through third parties. Blacklane arranges for the User simply an entitlement to carriage over a TSP independent of Blacklane.
Therefore, Blacklane makes the necessary arrangements with the TSP in its own name, which provides the User with an entitlement to carriage over the TSP ("Third-Party Beneficiary", also called "Contract of Carriage for the Benefit of the User"). Consequentially, Users are entitled to demand travel services and other claims directly from the TSP.
The User uses Blacklane only as an intermediate or an arranger and not as a transport service. The compensation claim of Blacklane is made up of arrangement fees as well as the advance payment made by Blacklane to the TSP.
By submitting a completed booking form via the BL Tools or by telephone (“Ride Request” of the User) to Blacklane the User makes an offer for the conclusion of an arrangement agreement. The object of this agreement is the arrangement of the travel service to meet the User’s Ride Request.
Blacklane next sends the User an email confirming the receipt of the ride details for the travel service which is to be arranged. Through this, Blacklane confirms only the receipt of the User’s Ride Request.
The arrangement agreement between Blacklane and the User for the requested travel service comes into effect only through a separate statement ("Booking Confirmation") by Blacklane per email. The User themselves is then entitled to demand the transportation services from the TSP directly as well as to make further claims directly against the TSP.
3. USER REGISTRATION REQUIREMENTS FOR THE USE OF BL TOOLS
It is the User’s responsibility to ensure that all information that they, or someone else on their behalf, have provided to Blacklane is complete and accurate.
Registration using automated methods is prohibited
4. SELECTED TOPICS OF THE CONTRACT OF CARRIAGE FOR THE BENEFIT OF THE USER
Under Paragraph 4 described details of the User’s Ride Request (collectively, "Travel Arrangements"), the User can only make demands to the TSP, if they are agreed upon in the arrangement agreement with Blacklane.
The following conditions apply to the Blacklane-arranged entitlement to carriage of the User directly over the TSP:
4.1 TRANSFER RIDES / HOURLY BOOKINGS, CHANGES TO SERVICE
The User can choose between transfer rides and hourly bookings for their Ride Request. If, according to the express wishes of the User, or passenger, the actual Ride Request requires additional effort compared to the original Ride Request, the TSP should carry this out where possible. The extra effort may result in additional costs for the individual arrangement (for more details see Paragraph 5 below).
Changes in Travel Arrangements are subject to the availability of the TSP and can be made by the User, or the passenger, even after conclusion of the contract in accordance with Paragraph 5 and the payments described therein.
In the case of transfer services the price quoted is valid for a start and destination address. An additional fee, according to the current price structure (see Paragraph 5 below), accrues per stopover on the direct route.
For hourly bookings, the trip must always end in the municipal area of the pickup location. An hourly booking always starts at the pickup time confirmed upon booking.
4.2 VEHICLE CLASS / VEHICLE MODEL, UPGRADE
The User can choose from different vehicle classes (e.g. “Business Class" ,"Business Van/SUV”, or "First Class") for their Ride Request.
The vehicle images shown in the BL Tools are only illustrative examples. These are not connected with any right to a particular vehicle model for the booked vehicle category - regional differences are especially possible.
Subject to availability, an upgrade from the vehicle class "Business Class" to a higher vehicle class (such as "Business Van" or "First Class"), at no additional cost to the User, may be possible.